End User FAQs

Where is SlamScanner.com based?

SlamScanner.com is based in California, with domestic inventory and fulfillment supporting customers across the United States.

Are you affiliated with Feima Robotics?

Yes. SlamScanner.com is the authorized U.S. Master Dealer for Feima Robotics SLAM LiDAR products. We provide U.S.-based distribution, product access, and technical guidance for Feima hardware and software products.

Do you sell directly to end users?

Yes. SlamScanner.com supports both direct end-user purchases and a dealer-led sales model, depending on the product, configuration, and customer needs. In some cases, we may connect you with an authorized dealer to ensure the best support for your application.

How long does it take to receive products?

Orders ship from California via UPS, FedEx, or DHL, depending on carrier availability and destination. Transit times vary by location and carrier. Once your order ships, you will receive a shipping confirmation with tracking information and an estimated delivery date. Expedited shipping options may be available and will be shown at checkout when applicable.

Are there tariffs, duties, or hidden costs?

No. All products shipped within the 50 United States will not incur any additional tariffs, duties, or hidden fees. The price shown at checkout is the total price you pay (excluding applicable sales tax).

Do you ship to Canada, Mexico, or internationally?

At this time, SlamScanner.com is only authorized to sell and ship within the 50 United States. If you are located outside the U.S. (including Canada or Mexico), please visit https://feimarobotics.net/ for regional purchasing options.

What is your return policy?

Due to the professional nature of SLAM LiDAR equipment, we do not generally accept standard returns other than as covered by warranty policies. If you experience an issue with your product or wish to discuss a return, please contact [email protected] and we will review the situation on a case-by-case basis.

What warranty is included?

SlamScanner.com offers a one-year limited warranty on products sold through our site, covering manufacturer defects under normal use. Warranty terms may vary by product and manufacturer specifications.

What should I do if my product arrives damaged?

Please email [email protected] as soon as possible with photos of the packaging and product. We will help you resolve the issue promptly.

Do you offer training?

Yes. Training options are available and can be tailored based on product and application. Review the SlamSCanner.com website published training opportunities and mail [email protected] to discuss all the potential format, scope, and scheduling options.

Are sales taxes charged?

Sales tax is only collected on orders sold and shipped within California, in accordance with state tax regulations.

Are SLAM scanners “survey-grade replacements”?

SLAM LiDAR systems are powerful tools for reality capture and spatial data collection, but accuracy and suitability depend on the application, environment, workflow, and required standards. We encourage customers to review product specifications and contact us if you want guidance for a specific use case. SLAM workflows do support geospatial/GNSS device integrations, using GCP's , rotating onto local control, using NTRIP/CORS/PPK, etc. SlamScanner.com and our dealers can provide workflow guidance, training and support for geo-base workflows when of interest.

Can you help me choose the right product?

SlamScanner.com endeavors to provide online content in support of your knowledge journey in this area. You can also reach out via or Contact Us form, email us at  [email protected] with your use case, environment, and deliverable requirements. We can recommend options or connect you with an authorized dealer.

Dealer FAQs

Who is SlamScanner.com for?

SlamScanner.com is built to support the professional dealer community and the end users they serve. We provide U.S.-based access to Feima SLAM LiDAR hardware, product clarity, and sales enablement resources.

Are you affiliated with Feima Robotics?

Yes. SlamScanner.com is the authorized U.S. Master Dealer for Feima Robotics SLAM LiDAR products.

How does the dealer model work?

SlamScanner.com supports a dealer-led model, with optional direct eCommerce purchasing depending on product and customer needs. We reduce friction for dealers by providing a consistent U.S. point of reference for configuration clarity, pricing guidance, and fulfillment.

Do you share end-user inquiry data with dealers?

When appropriate, we may share inquiry information with an authorized dealer solely to respond to the request and support dealer-led fulfillment. Dealers must handle inquiry data responsibly and in compliance with applicable privacy laws.

Do you provide dealer enablement?

Yes. We provide dealer-facing technical context, training, positioning guidance, and product configuration clarity to help dealers sell and support SLAM LiDAR effectively.

How is inventory and fulfillment handled?

We maintain domestic inventory and ship from California via major carriers. For dealer orders, fulfillment and shipping options can be coordinated case-by-case.

What are the warranty and support expectations for dealers?

Products sold through SlamScanner.com include a one-year limited warranty (terms may vary by product). Support and service workflows may involve dealer support, manufacturer processes, or authorized service partners depending on the product and issue.

Can dealers advertise using SlamScanner.com assets?

Yes, dealers may use approved messaging and co-branded assets when available. Dealers should avoid claims that contradict manufacturer specifications or published guidance.

How do I become an authorized dealer?

Fill out our Dealer Inquiry Form with your company name, territory, and the markets you serve. We will respond with next steps and any required onboarding materials.

Do you sell outside the U.S.?

No. SlamScanner.com is authorized to sell and ship only within the 50 U.S. States. International buyers should be directed to https://feimarobotics.net/.